Tenants
So you're looking for somewhere to live? Here's how we can help
Our simple 4 Step Process
Step 1: Get in Touch
If you like one of our properties, please get in touch and we’ll answer any questions and get you booked in for a viewing
Step 2: The Admin bit.
Once you’re happy to proceed, we will ask for a holding deposit, this is to reserve property and will be deducted from your first month's rent payment when it is due on passing all the checks.
We’ll then take care of the paperwork which involves taking references and in some circumstances guarantor checks.
Please Note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Upon satisfactory referencing you will need to pay the first month’s rent & 5 Weeks deposit (which is Government protected).
Step 3: Enjoy Your Stay
We’ll check you into your new home and complete a inventory report detailing the condition of the property at the start of your tenancy.
Maintenance and Repairs: For any property issues please log them on our online reporting portal the address is: https://thesmartmove.fixflo.com/
During your stay its unlikely you will incur any charges, however there may be some charges that apply. These could be:
Late rent Charge: Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Keys: Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation of Contract: £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer: £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Contract Termination: Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Step 4: End Of The Agreement
If you decide you’d like to stay on at the property, we’d be delighted to renew your agreement, If you chose to. If your circumstances have changed and you would like to move on, we’ll complete a check out process, discuss any deductions with the aim to agreement with you and the landlord and initiate the return your deposit from the DPS (Deposit Protection Scheme).
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Northampton: 01604 600 602 Leicester: 01162 960 960 Email: hello@thesmartmove.co.uk